The use of a customer satisfaction guarantee or money back policy dates back to the early days of commerce and trading. Under the agreement, a customer who is dissatisfied with a product can return it for a full refund of invested money. Now, Simpetico Pet Supplies is excited to announce their full 100% money back guarantee policy valid for 30 days from date of purchase on Amazon.com.
Consumers also like to have the privilege of taking their time in choosing which product is suitable for them, and this guarantee permits one to feel safe and secure about their option. Buyers can now shop with even more confidence knowing they can get a full refund in case the product does not meet their expectations for any reason.
According to the Founder and CEO, Adam Dale Pearson, the money back guarantee is one of the reasons they chose Amazon to fulfill their product orders.
Pearson said, "We are of course very confident about the quality of our products, but we still want customers to feel secure while shopping. Amazon is popular for their thirty day money-back guarantee in addition to their safe payment processing and trusted order fulfillment. These were important factors to consider for us given that we want to offer a luxury brand experience with outstanding customer service."
Pearson continued to explain that the company recently gave a full refund and free product replacement, not because the customer was unhappy with the product, but because it was broken during shipping.
Originally, the customer requested a refund for the broken bottle, but Pearson took the initiative to contact the customer directly to find out more information to uphold the company's high standards of service.
"We didn't know it was broken during shipping until I personally contacted the customer who explained the situation to me. The refund wasn't for a faulty or low quality product, but we honored that refund anyway. We then sent out a free replacement product and are now dealing with Amazon behind-the-scenes to sort everything out. The customer should get the product they pay for with no hassle whatsoever. Any other problems that come up along the way are our responsibilities to solve as business owners after the customers' needs have been met."
Pearson continued, "I was able to turn a broken bottle refund into a fully satisfied customer in a matter of minutes with some basic human understanding and communication. That's the service that I would like to receive as a customer, so that's the service we provide. Getting involved and responding to people one-on-one is how we strive to convert any negative experiences into happy, satisfied, and hopefully lifelong, customers."
Simpetico guarantees that results from the Spot Shot Colloidal Silver Spray will be seen in just days of usage and assures consumers that the product and service will definitely be worth their money.
The ‘Spot Shot’ Colloidal Silver Spray from Simpetico can be purchased online at Amazon.com. As stated above, It is backed by the company's 100% money back guarantee to ensure safe online purchases and customers' complete satisfaction.